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Frequently Asked Questions

1. How does Papex calculate token usage for multi-page documents and multi-invoice detection?​

Papex charges 1 token per page processed

Example

  • If Multi-Invoice Detection is enabled, the system still consumes tokens per page.
  • If a PDF contains 15 pages, it will consume 15 tokens.
  • Even if those 15 pages contain only one invoice spread across all pages, it still consumes 15 tokens.

📌 Token usage = Number of pages processed

2. How can I securely integrate Papex with external systems using the API?​

To integrate securely:

3. What happens if I upload a document without selecting the template?​

Templates are mandatory for extraction.

  • If no template is selected, the Extract Information button will be disabled.
  • The system cannot infer fields without a defined template.

📌 Use AI Generate to auto-create templates from sample documents if unsure about field structure.

4. Can I push extracted data to external APIs automatically?​

Yes - enable API Push in Settings > Settings:

  • Toggle Api_push to Enabled.
  • During extraction, Papex will send structured data to the configured endpoint.
  • Ensure the external API is properly configured under Settings > External API.

📌 This is ideal for real-time integrations with ERP, CRM, or accounting systems.

5. What should I do if my document fails to process?​

If a document fails to process:

  • Check the file format and size:

    • Supported formats: PDF, JPG, JPEG, PNG
    • Maximum size: 10MB

  • Ensure the selected template matches the document type.

  • Verify your token balance in Dashboard > Token Usage Overview.

6. Can I preview extracted data before pushing it to an external API?​

Yes, Papex allows you to preview extracted data:

  • After processing, view the JSON output in the Processing Results section.
  • Use the View JSON option under the Actions menu in the Transactions Page.